Hey Hermann! I don't work directly with AI technology. But we do use AI technology. As a firm, we are looking for more and more ways to innovate and use new technology.
Which sector within tax do you work in? How did you discover the branch you wanted to specialise in?
I work in GES - Global Employer services. I read about GES on the Deloitte website when I was applying and did further research to understand the role a bit better.
Hi Hermann, within Indirect Tax we utilise new and emerging technologies, whether it be incorporating them into our processes, or approaching clients. You've mentioned AI, and one of the big things we're currently pushing to clients is AI powered tools and solutions to help them better utilise and analyse their data.
How do you think would be a good way to prepare oneself to the introduction of AI in tax ? Would learning how to code help ? Is big data an important issue for Indirect Tax ?
Also, are the AI powered tools and solutions developed within the Indirect Tax department, or are they conceived in another, more tech-orientated department ?
Hi Hermann, I work in GES and we are starting to foster different AI tools for use in our day to day jobs. Some tools are for a more general application and some tools are designed for specific clients. There is an external technology team we work with on this, so whilst our ideas are used, we do not develop the tech ourselves.
I see, thank you for your answer !
It can't be a bad thing to be able to code - The role of AI in tax is one which seeks to remove the necessity for human interaction in the compliance process (i.e. preparing VAT returns/classifying data).
For all tax matters data is a significant issue for our clients - it's a huge strain on our clients to be able to digest millions of data points themselves and so such tools are necessary going forward.
Further to Saskia's point, there is a central team who develop the tools, however within Indirect Tax we have our own team dedicated to developing bespoke tools and software for clients.
Who pushes the AI powered tools to the clients ? Are partners the ones who find the contracts or do you have specific salesmen in your teams, presenting the new tools to the clients ?
It's not such a rigid structure, and is a slightly more complex process, however to summarise - you are given a lot of opportunity to take ownership of such projects (including the taking the tools to market) at Deloitte and not all work is won through partners. Typically, if a team has developed a specific tool, then the rest of the practice is keen to showcase it to clients and invite members of the team along to present to the client.
Hi Cameron, are the AI powered tools and solutions used in other departments as well? Such as in Audits?
Hi Fangda, I'll confess that I'm not to familiar with the tools used in audit, however as the vast majority of tools in Deloitte are produced by a central team I would expect that they're made available and likely used in other departments.
I'm pretty sure our audit team are using AI powered tools and solutions. I have been working on an audit (from a tax perspective) recently - where the team are very interested in innovating as much as possible!
Thanks Cameron and Hannah! Is there any software (any data analytical tools) which you would recommend to familiarise ourselves with before starting a career at Deloitte? (would be a good impression on CV)
I don't think so Fangda - unless you're applying as a data analytics expert and not a tax consultant I don't think having prior knowledge of other data analytics software is a must.
Hi Fangda - not that I can think of. A lot of the technology we use is created and patented by Deloitte!
Thanks Cameron, Hannah!
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